Frequently Asked Questions
What kind of certification comes with my diamond or jewelry?
Niccolo Bella diamonds come with a grading report from the world's leading independent gemology labs. The individual grading report details are listed for each diamond. Most of our diamonds also come with the Jeweltree Foundation Certificate guaranteeing Supply Chain Transparency, Social Responsibility, Ecological Sustainability and fair trade. Some of our jewelry use recycled metals and thus come with a certificate verifying the authenticity of all precious metals supplied to be 100% recycled and guarantees they are processed in an environmentally responsible way. These recycled precious metals are made in the USA.
Is my diamond laser inscribed?
Most all of Niccolo Bella diamonds are laser inscribed for your convenience. The recycled diamonds do not come with a laser inscription at this time. Each diamond will have information verifying if it is laser inscribed.
Is an Independent Appraisal included?
No, Niccolo Bella does not believe in producing appraisals for our customer because we see this as a conflict of interest. Of course we could tell you how much we think the jewelry should appraise for, but we consider that unethical. We could also use an independent appraiser, but expect that the appraiser who is being paid by us might begin to inflate the appraisals - perhaps this would be done unconsciously, yet it would still be a disservice to you. Always use a truly independent appraiser who is not connected with any seller of diamonds. Make sure the appraiser is well known in the community, has been in business for at least 5 years and has no outstanding complaints with the Better Business Bureau.
Is my diamond Ethical and Conflict Free?
Yes, Niccolo Bella only trades in diamonds, gems and precious metals that come from legitimate sources that can disclose origin and cutting center practices. Actually we go well beyond Conflict Free to ensure your stones are ethically sourced and cut. Our partners pay visits to the manufacturers and polishers and are in contact with organizations that conduct independent 3rd party verification of the mining practices. The cutting centers we work with are regularly audited and work under the highest social and environmental standards. We promote diamond mining and polishing from community cooperatives or small scale artisanal mining that give direct benefit to the communities involved. Alternatively we also guarantee supply chain transparency and best practice standards for diamonds that originate from large scale mining and polishing, even for very small diamonds.
Learn more about Niccolo Bella diamond standards here.
Are the precious metals Socially and Environmentally Responsible?
Yes, Niccolo Bella only uses precious metals that are responsibly produced. Your purchase will not be tarnished by gold mining that pollutes water, destroys communities, fuels conflicts, or threatens wildlife and natural areas. We support the Oro Verde Project in Colombia and Eco Andina in Argentina by using their gold. Both guarantee ecologically mined precious metals and fair prices with premiums for the miners. In the mining process there is no mercury or cyanide used, there is no use of heavy machinery and there is no ecological disruption. Niccolo Bella also uses 100% Recycled and beautiful precious metals in some of our jewelry. All precious metals we offer are recycled from the Earth’s existing metal supply and facilities are operated at the highest standards in the industry. We want to continually respect basic human rights around the world and to conserve energy and recycle to protect and preserve our planet’s future Learn more about Niccolo Bella's ethical gold here.
Will you create a custom piece of jewelry for me
Niccolo Bella’s innovative and distinctly experienced designers will provide the finest custom jewelry pieces for you. For more information just go to the Custom Orders page to get started. Once you begin the process one of our design consultants will contact you within 24 business hours to walk you through every step of the design process. There is a minimum order of $1000.
Can I buy from you if I live outside the United States
Yes, Niccolo Bella ships all over the world. If you are located in a country where credit card fraud is unchecked we will contact the card issuing bank to verify your identity before any merchandise is shipped and inform the authorities if there is evidence of fraud. If you have any questions please use the Contact Page or email service@NiccoloBella.com.
Will I be charged tax?
Sales tax is only collected by Niccolo Bella on orders shipped to addresses in the state of Tennessee.
What payment methods do you accept?
Niccolo Bella accepts all major Credit Cards: Visa, MasterCard, American Express, Discover, Diners Club, EnRoute, and JCB for payment. We also except domestic and international Bank Wire Transfers.
Is it safe to use my credit card?
Yes we protect your information using Verisign Secure Sockets Layer (SSL) encryption technology to ensure you have a safe and risk-free shopping experience. Niccolo Bella also uses Authorize.net, the leading Internet payment gateway, to process your credit card purchase and keep your information safe and secure.
How much is shipping?
We are pleased to offer free shipping
on every order over $1000 within the USA. All other orders will be
totaled at checkout. Please note that for international orders you may
be charged duties and/or taxes by your country. Since Niccolo Bella
crafts many items to order, time from order to delivery will vary
depending on the item ordered. See Shipping Page for more details.
Will I be liable for my jewelry while it is being shipped?
Your shipment is always risk-free. For your protection, Niccolo Bella always:
• Insures and registers all items for their full value.
• Requires that all deliveries must be made to a physical business or home address. We do not ship to P.O. Box addresses.
• Requires an adult to sign for the delivery.
• Insures and registers all items for their full value.
• Requires that all deliveries must be made to a physical business or home address. We do not ship to P.O. Box addresses.
• Requires an adult to sign for the delivery.
Can you help me keep my order a surprise?
Yes we can. Just let us know what we can do to make sure you maintain your surprise and we will make special arrangements for you. Email service@NiccoloBella.com
Do you do Expedite Shipping?
Yes we will expedite shipping on some of our jewelry, but since each ring is specially handcrafted expedite requests maybe subject to a nonrefundable production fee. Please use the Contact Page or email service@NiccoloBella.com.
What is your Return Policy?
We know that you will love our jewelry and want you to feel comfortable and confident with your purchase. So if you do not absolutely adore your item then just return it unworn within 30 days for a full refund. You must use the Contact Page and request a Return Form. Custom orders may not be returned.
Do you offer a Warranty?
Niccolo Bella offers a free lifetime warranty against manufacturing defects on all of our jewelry. If your jewelry becomes damaged due to a manufacturer defect, we will repair or replace the item without charge. This warranty excludes coverage from wear and tear and/or physical abuse, loss of precious stones and theft. Improper repair or service performed by someone other than Niccolo Bella will void this warranty.


